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Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

Simple tips for effective marketing.

Knowledge is power when it comes to customer satisfaction.

Effective networking checklist.

Conducting a competitive analysis.

Turn complaints into outstanding service.

Do your sales staff spend more time on admin than sales?

Know what your customers want.

Sometimes you have to fire a bad customer.

Your customers won’t always tell you when they’re unhappy.

06 Jan 2026

Millions yet to file self assessment returns

HMRC has warned 5.65 million self assessment taxpayers to file their tax returns before the deadline on 31 January.

05 Jan 2026

The Spring Statement has been scheduled for 3 March 2026 by the Chancellor of the Exchequer, Rachel Reeves.

02 Jan 2026

Bank TSB has warned the public to be wary of so-called 'spoofing' scams during 'scam season'.